We take in only appointment based customers to make sure we start the lash process on time and end on time to let each of our customer has a pleasant lash session with us :)
However, due to many cases of customers not turning up at the very last minute, not informing us that they are not coming for the appointments etc. This is making things very difficult for our eyelash specialists as we cannot slot in customers whom are keen in taking up appointments with us.
Hence, to ensure customers do turn up for their appointments and to make it a smooth and pleasant session for all customers: Mysassylashes decided to implement the $20 deposit advance payment for all customers. The deposit will be used to offset your balance payment during your lash appointment, so do not worry :)
We value each and every of our every customer's time. If the changes are done at the very last minute, it is hard for us to arrange customers on waiting list to make their trip down to take your slot. In order to be fair to all customers, as well as respecting each other's time;any last minute changes (Less than 72hours/3days) will result in the deposit being forfeited.
Thus, any changes or rescheduling please inform us 3 days in advance to prevent the forfeit of deposit.
Within 1 hour. However, if no deposit has been received within 1hour, the system will cancel your booking. Thereafter, the online booking system will release your slot to other customers for booking or given away to the next customer on waiting list. Please book other time slot instead and be sure to make deposit within 1 hour to confirm your slot. Due to overwhelming bookings online, we regret to inform we can only give 1 hour grace period. As the time limit is 1 hour, Please book the slot when you are near the ATM, or if you have your IB token or credit card with you. Thank you :)
WHAT IF I DIDNT SUBMIT THE DEPOSIT SCREENSHOT WITHIN 1 HOUR?
As mentioned on our payment page, booking system: After making the deposit (especially IBANK/ATM transactions), please submit the screenshot to us via WHATSAPP 8364 2423 or email us. As we have daily transactions made by our customers, it is hard for us to keep track without the screenshot. If you had made the payment within 1 hour and forgot to inform us during this period, most probably the system has already cancelled & released your slot online. Fret not, please rebook a new time slot online with us, indicate payment made and resend the screenshot to us again :)
Can I request for refund of deposit?
DEPOSIT REFUND POLICY: Deposit refund is NOT AVAILABLE with effect from 5 June 2017. Rescheduling of slot is allowed 3 days/72 hours in advance otherwise deposit will be forfeited. ❤︎ Once deposit is made, no refund is allowed. Please book the slot only if you can make it to the appointment. ❤︎ We do not offer refunds for any services/products. Strictly No Refunds for Deposit/ Roll Over/Credits.
Cancellations Less Than 72 hours, Please take note deposit will be forfeited and the following policy applies as per below. 2nd time booking deposit: $50 3rd time onwards booking deposit: Full Payment Of Services
If you are late for More than 15 minutes, Please note that deposit will be forfeited and the following policy applies as per below. 2nd time booking deposit: $50 3rd time onwards booking deposit: Full Payment Of Services
Please understand that our stylists might not be able to fulfill your request fully due to shortage of time. Lash session will be shortened and end on time to be fair for the next appointment customer. Please come on time to prevent all these penalties:)
⭐️Appointment automatically cancelled if no contact /no show /no reply from customer within 15mins from the allocated appointment time slot.
⭐️Your appointment time duration is allocated accordingly to the services you have booked online/whatsapp. It can range from 15mins to 1.5hours. Please kindly check with your stylist the duration allocated to you before making the deposit. Time duration will be deducted accordingly based on your lateness and time slot duration allocated to you respectively.
Please feel free to email us for other questions :)
We Would Love to See You At Mysassylashes!
Mon~Sun: 10AM-830PM (By appointment only)
+65 8364 2423
Address & Email
Singapore Shopping Centre #02-25 190 Clemenceau Ave S(239924) email@example.com