Deposit refund is NOT AVAILABLE with effect from 5 June 2017. Rescheduling of slot is allowed 3 days/72 hours in advance otherwise deposit will be forfeited. ❤︎ Once deposit is made, no refund is allowed. Please book the slot only if you can make it to the appointment. ❤︎ We do not offer refunds for any services/products. Strictly No Refunds for Deposit/ Roll Over/Credits.
LAST MINUTE CANCELLATIONS *PENALTY
Cancellations Less Than 72 hours, Please take note deposit will be forfeited and the following policy applies as per below. 2nd time booking deposit: $50 3rd time onwards booking deposit: Full Payment Of Services PS: Promotion/Discounts will be invalid should you cancel/reschedule less than 72 hours. Usual Service Menu applies.
LATE ARRIVAL PENALTY (LASH APPOINTMENT)
If you are late for More than 10 minutes, Please note that deposit will be forfeited and the following policy applies as per below. 2nd time booking deposit: $50 3rd time onwards booking deposit: Full Payment Of Services
Please understand that our stylists might not be able to fulfill your request fully due to shortage of time. Lash session will be shortened and end on time to be fair for the next appointment customer. Please come on time to prevent all these penalties:)
⭐️Appointment automatically cancelled if no contact /no show /no reply from customer within 15mins from the allocated appointment time slot.
⭐️Your appointment time duration is allocated accordingly to the services you have booked online/whatsapp. It can range from 15mins to 1.5hours. Please kindly check with your stylist the duration allocated to you before making the deposit. Time duration will be deducted accordingly based on your lateness and time slot duration allocated to you respectively.
PS: Promotion/Discounts will be invalid should you be late for more than 10 minutes. Usual Service Menu applies.
Removal Of MakeUp
Please remove eye make-up (Eye liner/shadow/Mascara/ eyelash curler/false lashes etc) before your visit.
If you cannot remove beforehand, please come 10-15minutes before your allocated appointment time to remove.
We regret we are unable to remove your makeup on behalf of you. Please kindly remove the makeup yourself before lash session.
If you come on the dot to remove your makeup, you might lose some of your appointment time slot and we might not be able to fulfill your request fully due to shortage of time.
Appointment will still end on time despite you being late to be fair to next appointment customer.
Thus, we highly recommend you to come for your appointment without any eye makeup/ mascara.
However, should you insist that we do a removal of eye makeup for you, there is an additional charge of $30. Eyelash Session will still end on time & lash duration will be deducted accordingly based on the amount of time spent on removing your eye makeup.
PS: It is our pleasure to serve our customers at Mysassylashes. However, please note that should you disrespect or be rude towards any of our stylists, our company reserves the right to cancel/reject your appointment on the spot. Mysassylashes reserve the right to make any changes to the policy when ever necessary.
We Would Love to See You At Mysassylashes!
Mon~Sun: 10AM-830PM (By appointment only)
+65 8364 2423
Address & Email
Singapore Shopping Centre #02-25 190 Clemenceau Ave S(239924) email@example.com